Tentang Kami

Sertifikasi

  1. ISO 9001:2015 Sistem Manajemen Mutu
  2. ISO 20000-1:2011 Sistem Pengelolaan Layanan Ti
  3. MEF 9 and MEF 14 Metro Ethernet Forum Standardization
  4. Tier Certification of Design Documents (Tier 3)
  5. Sertifikasi Sistem Manajemen Keselamatan dan Kesehatan Kerja (SMK3) untuk Kantor ICON+Cawang, ICON+ Gandul dan Data Center
  6. Pengesahan Pemakaian Pesawat Angkat dan Angkut
  7. Pengesahan Penggunaan Instalasi Listrik
  8. Pengesahan Penggunaan Instalasi Petir
  9. Pengesahan Pemakaian Terhadap Motor Diesel

Penghargaan

No Penghargaan Lembaga/Badan Pemberi Penghargaan Tahun
1 Runner Up The Best Contact CenterĀ  Kategori Individual 13 Award : 6 Platinum, 2 Gold, 3 Silver, 2 Bronze Indonesia Contact Center Association (ICCA) 2020
2 Marketing Initiative Terbaik BUMN Branding and Marketing Award 2020
3 Kategori Bisnis Terbaik & Transformasi Inovasi Terbaik Anugerah BUMN 2020
4 InHouse Magazine Awards Predikat Silver Winner Kategori The Best of State Own Enterprise InMA 2020
5 Juara 2 Kategori Tata Kelola Terbaik Anugerah BUMN / BUMN Track 2019
6 Bronze the Best Business Contribution

Gold The Best Customer Experience

Silver The Best People Development

Silver The Best Technology Innovation

PLATINUM Award for Agent Badan Pubik Category

SILVER Award for Supervisor Small Category

SILVER Award for Quality Assurance Small Category

BRONZE Award for Quality Assurance Large Category

BRONZE Award for Agent Inbound Medium Category

Indonesia Contact Center Association (ICCA) 2019
7 Bronze In House Magazine Kategori BUMN InMA 2019
8 The Best Electrical Supporting Company Indonesia Best Electricity Award (IBEA) 2018
9 Bronze Award Technology Innovation – PLN Mobile The Best Contact Center Indonesia Award 2018
10 Contact Center PLN 123 Public Service Contact Center Service Excellence Award (CCSEA) 2018
11 Juara Dua Strategi Pertumbuhan Terbaik Anugerah BUMN 2018
12 The Best Dancing -Platinum-

The Best Electrical Services Company

The Best Singing – Bronze –

The Best Contact Center Operations

Indonesia Contact Center Award 2015
13 Good Performance (Kategori Bidang Bisnis/Perusahaan) IQA Foundation 2014
14 Penghargaan Emas Sub Kategori Komposisi Desain Isi Terbaik untuk ICON+NEWS Oktober 2013 BUMN Internal Magazine Awards 2014
15 Penghargaan Emas Sub Kategori Substansi, Bahasa & Sistematika Terbaik untuk ICON+NEWS September 2013 BUMN Internal Magazine Awards 2014
16 Good Performance IQA Foundation 2014
17 Gold Achievement Award (Medium Company Category) IQA Foundation 2014